Payments

We accept Cash, Check, and Visa/MasterCard. Please note, gratuities are cash only.

  The Secret Garden Spa Cancellation Policy

Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

– Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

– “NO SHOWS” will be charged 100% of the reserved service amount.  

– Appointments made within the 24 hour period and need to cancel, the client then must cancel within  2 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

– Any multiple services or combos must be held with a credit card. Multiple services or combos not        cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card    “HOLD” transaction maybe made on your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our  team members scheduled filled, thus better serving everyone.

CONFIRMATION CALLS

As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.